Welcome to Martin’s Professional Carpet Cleaning (“we,” “our,” “us”). By using our services, including carpet cleaning and housekeeping, you agree to the following terms and conditions. Please read them carefully.

1. Services

Martin’s Professional Carpet Cleaning provides professional carpet cleaning, upholstery cleaning, and housekeeping services using organic cleaning solutions and organic sanitizers. Our services are designed to be safe for the entire family and pets. We combine deep cleaning, sanitizing, and drying into a single process to give you healthier, cleaner carpets without harmful chemicals.

Key Features:

• Same-day service availability.
• Complete drying within one hour, or the service is free.
• Safe for children, pets, and sensitive households.
• Organic solutions protect furniture and upholstery.

2. Scheduling and Appointments

Appointments can be made via phone, email, or our online booking system. Same-day service requests are subject to availability, and customers are asked to provide accurate details including address, contact information, and any specific cleaning requirements.

3. Customer Responsibilities

To ensure smooth service, customers are requested to:

• Remove fragile or valuable items from the cleaning area.
• Keep children and pets safely away during cleaning.
• Inform our team of any special stains, materials, or health concerns beforehand.

4. Service Limitations

While we take every precaution to protect your property, Martin’s Professional Carpet Cleaning is not responsible for pre-existing damage to carpets, furniture, or other items. Organic cleaning solutions are safe for most materials, but delicate fabrics or specialty items should be highlighted before the service. Results may vary depending on carpet type, age, and prior care.

Important:

• Permanent stains: The company does not guarantee removal of permanent stains. No responsibility will be taken, and no refund will be granted for permanent stains that cannot be removed.

5. Payment

Payment is due upon completion of services unless an alternate arrangement has been agreed upon. We accept cash, card, or approved digital payment methods. Pricing depends on the type of service, area, and materials involved. Any additional costs will be communicated before work begins.

6. Cancellation and Rescheduling

Customers must provide notice at least a day earlier to cancel or reschedule appointments. Same-day cancellations or no-shows may incur a service fee.

7. Liability

Our liability is strictly limited to the cost of the service provided. We are not responsible for any indirect, incidental, or consequential damages resulting from the use of our services. Any disputes or claims should be reported within 48 hours of service completion.

8. Health and Safety

We prioritize the health and safety of your family and pets. All cleaning solutions used are organic and chemical-free, ensuring minimal risk of allergic reactions. Customers should disclose any known sensitivities or allergies prior to service.

9. Privacy Policy

We respect your privacy. Personal information collected during booking is used solely to provide our services. We do not share, sell, or distribute your information to third parties without consent.

10. Modifications

Martin’s Professional Carpet Cleaning reserves the right to update or modify these Terms and Conditions at any time. Customers are encouraged to review this page periodically for any changes.

11. Governing Law

These Terms and Conditions are governed by the laws of the State of California. Any disputes will be resolved under the jurisdiction of courts in Stockton CA.